Acceptance of the Terms
By using our platform, you agree to these Terms and Conditions. We may modify them at any time, so please review them regularly.
Eligibility Requirements
You must be at least 18 years old (or the minimum age as required by your jurisdiction) to use our platform. You also need a valid email address and phone number for verification purposes.
Geographic Restrictions
Our platform is available in certain countries and jurisdictions, which are listed on our website. We may restrict access or deny service if you're accessing from outside these areas.
Account Registration Rules
When registering an account with us, you must provide accurate information about yourself. You'll need to verify your email address and phone number before you can start playing. We reserve the right to ask for additional documentation at any time to validate your identity and age.
One-Account-Per-User Policy
Each user is allowed one active account on our platform. Using multiple accounts or providing false information may result in suspension or closure of all related accounts.
Identity Verification and KYC
We use Know Your Customer (KYC) procedures for verification purposes, which includes verifying your identity using government-issued documents such as a passport or driver's license. We aim to verify customer identities within 24 hours.
Account Accuracy Obligations
You're responsible for maintaining the accuracy of your account information at all times. You must inform us if there are any changes to your personal details, and we'll update our records accordingly.
Account Security Responsibilities
You should take reasonable steps to protect access to your accounts using strong passwords and enabling two-factor authentication whenever possible. We advise against sharing login credentials or leaving them stored in easily accessible locations.
Login Credentials and Password Protection
Choose a unique password for each of your accounts on our platform, and avoid writing it down where others can find it. Use complex combinations of uppercase letters, numbers, and special characters to ensure maximum protection.
Restricted Behaviour and Prohibited Activities
We have restrictions against certain behaviour while using our services:
Bonus and Promotion Rules
See our Bonus Policy page for comprehensive information about bonus offers, terms, wagering requirements, and validity periods.
Wagering and Gameplay Conditions
Before making a bet on games with real-money stakes (in addition to bonuses), be aware that some bets may not count towards wagering requirements or might result in penalties due to various game conditions. We update our rules regularly; we can inform you of these changes by sending email notifications.
Bonus Abuse Prevention
To prevent abuse, bonuses offered by us are limited as follows: a) bonus can only be redeemed one (1) time per account within any twenty-four-hour period b) maximum bet placed during bonus redemption is fifty CAD c) no multiple accounts or identity theft cases; these will lead to penalties like freezing or closing the given user's access.
Deposits and Withdrawals
Before depositing money into your gaming wallet, you must agree that withdrawals may be subject to certain conditions as detailed below:
Verification Before Withdrawals
We verify all withdrawals before sending them. This includes validation of account details, KYC documentation (if requested), gaming activity history, betting habits etc... to avoid money laundering risks or other malpractices associated with gaming.
Processing and Review Procedures
Once a withdrawal request is made by you after completing the steps mentioned above; our support team will handle it within 48 hours provided they do not raise any objections about identity documents.
